PENERAPAN SMART GOVERNMENT DALAM PELAYANAN PUBLIK DIGITAL: STUDI KASUS APLIKASI JAKI DI DKI JAKARTA

Abstract

Along with the rapid development of technology and urbanization, cities around the
world are competing to adopt the Smart City concept to improve the efficiency and
quality of life of their citizens. One of the main aspects of a Smart City is the
implementation of Smart Government, which aims to digitize public services to make
them faster, more transparent, and more accessible to the public. This study
highlights the implementation of Smart Government in digital public services through
a case study of the Jakarta Kini (JAKI) application in DKI Jakarta. JAKI is a super- application developed by Jakarta Smart City to integrate various government services
in one digital platform. This study analyzes how JAKI contributes to improving public
services, both in terms of efficiency, accessibility, and transparency. In addition, this
study also explores the challenges and obstacles in implementing Smart Government
in Jakarta, including technical constraints, community readiness, and policies that
support the sustainability of digitalization of public services. Using a qualitative
approach through literature studies and secondary data analysis, this study found
that the JAKI application has had a positive impact in facilitating public access to
government services, increasing public participation, and accelerating bureaucratic
processes. However, there are still several challenges that need to be overcome to
optimize the implementation of Smart Government, such as technological
infrastructure that must continue to be developed, digital literacy of the community
that needs to be improved, and closer collaboration between the government, the
private sector, and citizens. Therefore, the recommendations proposed in this study
include improving digital education, strengthening supporting policies, and more
adaptive technological innovations to realize more inclusive and sustainable public
services. With proper implementation, Smart Government through the JAKI
application can be a model for other cities in Indonesia in developing digital-based
public services that are more effective and responsive to community needs.